Returns Policy
Thank you for purchasing your items through Direct Business Wear If you are not entirely satisfied with your purchase, we are here to help.
All of our items are personally checked before being packed for you.
You have the option to return items within 14 days of receiving your order, under the following conditions:
- Garments must be unused and undamaged.
- They must remain in their original packaging with all labels attached, maintaining the same condition as when they were initially supplied.
- Please note that we cannot accept returns for items that have been custom-altered, self-altered, embroidered, badged or printed. Where you have had your company logo, or artwork embroidered, or printed, you would have approved the placement of the artwork on a PDF sent to you prior to us accepting your order. If we have got the placement of the artwork wrong, we will replace the item. Where you have approved the artwork, and you now do not want it in that position, and it was approved by you, we can replace the item at your cost, including delivery charges.
The buyer is responsible for covering the return postage and packaging expenses, unless the item is determined to be faulty by us.
Once received, a full refund (except delivery charges) will be issued within 14 days.
In the case of faulty items, we will within 14 days replace them at no cost to you and will also refund your return carriage expenses.
Before initiating a return, kindly contact us either by phone 0191 691 3960 or email returns@directbusinesswear.com. Please state the reason for your return.
As a trade supplier, we retain the right to apply a restocking fee of 10% to offset our administrative expenses associated with any returns.
Your statutory rights are not affected.